Incidents which present circumstances that constitute a safety hazard or which make a property uninhabitable will be categorised as an Emergency. This will include, but not be restricted to, incidences of fire and flood. Work to remedy interruption to mains services eg electricity and water. “Right to Repair” items with a one day completion time will also be placed in this category.
Contractors will be instructed to attend within 8 hours of the repair being reported and will carry out any repairs to make safe immediately on attendance. Any follow up work required will be allocated a completion category timescale that reflects the extent and nature of the work required.
The Association has arrangements in place to ensure that requests for emergency repairs can be received and responded to 24 hours a day, 7 days a week. Telephone 01478 612035.
High Priority Repairs
Faults and incidents that require prompt attention but which do not arise as a result of emergency circumstances will be categorised as High priority. This will include, but not be restricted to faulty electrical systems and fittings, leaking pipes, partial loss of water, and repairs required to features in communal areas including doors and roofs.
Contractors will be instructed to complete the required repair work within 2 full working days (commencing the day the repair was reported).
All other items of non-urgent work will be categorised as Routine. Contractors will be instructed to complete the required repair within 10 full working days (commencing the day the repair was reported).