We will . . .
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Publish plans in advance in our newsletter and website when we are undertaking major maintenance work and ensure this information is regularly updated
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Consult with tenants about the works being planned
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Advise how the work will affect the tenant and their occupation of the property
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Wherever possible give tenants a choice in colour, design, finishes
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Advise when work will commence and how long it will take, ensuring works are carried out at reasonable times
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Issue relevant details about each contract, e.g. contractors
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Provide a named member of staff to manage and answer queries or problems associated with a contract
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Inspect all works individually at the end of the contract
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React to tenant satisfaction comments resolving any problems
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Advise tenants of planned maintenance works completed each year
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Advise tenants of the contribution we may make towards any disturbance they have experienced when improvements are made
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In exceptional circumstances find tenants alternative accommodation and assist tenants to move if required for major improvement works
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Carry out Electrical Safety Inspections every ten years and any other Landlord safety obligations
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Ensure we maintain the common areas and advise tenants, when requested, of the scope terms of our grounds maintenance contract
Tenants must . . .
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Allow staff and contractors reasonable access to their property to plan and carry out planned maintenance programmes
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Allow access for Electrical Safety Inspections to ensure the safety of services and appliances in their home as required
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Advise us of any problems or omissions with any of our contracts