Our Responsibilities
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Provide a variety of simple and convenient ways for repairs to be reported
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Advise tenants of their repairs and maintenance responsibilities
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Recharge tenants the cost of any repairs that are their responsibility or have been caused by their neglect of the property
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Provide an out-of-hours emergency service
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Carry out:
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Emergency repairs within 8 hours
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Urgent repairs within 2 full working days
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Routine repairs within 10 full working days
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Standard Void Repairs within 10 full working days
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Ensure a convenient appointment is made in the morning or afternoon when attending to non-emergency repairs
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Ensure that contractors have personal identification, carry out works within the timescales and tidy up after completing works
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Offer appointments as required for inspections
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Provide opportunity for tenants to comment on the quality of completed works
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Advise tenants of the extent and cost of repairs that are their responsibility before they have left the property at the end of their tenancy
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Advise tenants of the minimum letting standards for their property and seek feedback on their satisfaction with the condition of their new home
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Ensure there is a valid EPC (Energy Performance Certificate) and other relevant information in the property
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Inspect a minimum of 10% of completed repairs and re-let properties to check the quality of the completed works
Tenants’ Responsibilities
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Keep their home in a reasonable state of cleanliness and good decorative order
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Report repairs or faults in their own home or in the common areas as soon as possible
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Allow staff access to inspect their property when required
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Make sure our contractors can gain access to carry out repairs and maintenance
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Carry out repairs that are their responsibility