Tenants must . . .

• Always ask our permission in writing before they start any improvement work – a form is available to allow tenants to apply for this permission

• Carry out the work to the guidelines we give and supply any certifications, permissions and approvals requested from third parties

• Allow staff access to inspect the alterations/improvements carried out

• Contact us prior to moving out to agree if any improvements/alterations carried out can be left at the end of their tenancy

• Re-instate or replace the original fixtures and fittings where advised to do so

We will . . .

• Not unreasonably refuse permission for any alterations or improvements

• Advise tenants in writing of any Standard Conditions, restrictions or rights to compensation where they are given permission for alterations or improvements

• Inspect, where appropriate, before or after alterations or improvements have been carried out to ensure the work is done to a reasonable standard

• Give a decision within 10 days of receipt of a request to undertake an alteration and state the reasons if permission is refused

• Ask tenants to remove or reinstate any unauthorised alterations/improvements. If tenants fail to do this and we are required to carry out this work they will be recharged the cost of the work