What is the role of the Tenant Adviser?
The Tenant Adviser provides free support and guidance to LSHA tenants on a range of issues, including:-
- Assisting with Universal Credit (UC) claims and changes in circumstances
- Pre-tenancy advice and support
- Emergency sourcing of food parcels, deliveries and other crisis funding
- Advice and assistance with maximising income and benefits
- Help with filling out forms for benefits and grants
- Assisting with budgeting, debt help and money management
- Information on employment, training, education, healthcare and other services
- Housing options and tenancy support
- Referrels to specialist agencies, Housing Support and Advocacy Services
Who is the Tenant Adviser?
Meet Alex, Our Tenant Adviser:-
Alex has worked as LSHA's Tenant Adviser for over 8 years, assisting tenants with benefits, finances, forms and more.
Previously, Alex was a Benefits, Money and Energy Adviser at Skye & Lochalsh CAB and a Development Worker at Skye & Lochalsh Drug & Alcohol Forum - supporting community groups providing information on mental health and addication issues; he also helped to establish Advocacy Highland.
With years of experience in support and advice services, Alex enjoys helping LSHA tenants gain stability and independence. Whether it's a home visit, phone call or video meeting, Alex aims to provide tailored support and connects tenants with additional resources.
Beyond the job, Alex expecially loves meeting tenant's beloved pets during visits!
Tenant Adviser provides support through:
Home Visits - Outreach sessions in Kyle and Broadford - Video calls - Phone calls - E-mail
Practical Services offered by the Tenant Adviser include:-
- Financial Health Checks
- Accompanying tenants to external meetings
- Help understanding correspondence
- Assistance applying for benefits
- Accessing grants and support funds
- Budgeting guidance
- Signposting to debt and legal services
- Referrals for training, health, housing, etc
Useful Contacts:
Highland Council Welfare Support Team: 0800 090 1004 This email address is being protected from spambots. You need JavaScript enabled to view it.
Skye & Lochalsh Citizens Advice Bureaux: FreePhone 0800 028 1456 https://www.slcab.org.uk/
Advice Guide: www.citizensadvice.org.uk/scotland/
StepChange: www.stepchange.org
Advocacy Highland: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please contact us/Alex on 01478 612035 for assistance or more information. Email This email address is being protected from spambots. You need JavaScript enabled to view it.