Your Privacy and Personal Data - We value your privacy and want you to be clear about the data we collect and store, how we use this and the rights you have to control that information.
We have updated our Privacy Policy to reflect the changes introduced by the new General Data Protection Regulation (GDPR) which came into force from 25 May 2018. The changes in law will provide you with greater transparency and control over your personal data.
Our updated Privacy Policy came into effect on 19 March 2018 and it sets out how we will collect and use your personal information and what your individual data protection and privacy rights will be under the new regulation.
To ensure our continued compliance with data protection and privacy laws, we may update the Privacy Policy from time to time; therefore we encourage you to review the Privacy Policy periodically to keep up to date. We will always let you know if we make any material changes to the way we process and store your personal data.
We encourage you to take a moment to read our updated Privacy Policy and our Fair Processing Notice. If you would like us to send you a copy of the Privacy Policy or any of the appendices referred to in the Policy, please contact us on 01478 612035 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or fill in an online contact form.
Please get in touch if you have any questions.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
(b) any information that you choose to send to us through the contact form.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
(2) Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website to prevent fraud and increase website security.
We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal information
Personal information submitted to us via the contact formwill be used for the purposes specified in this privacy policy and our Fair Processing Notice.
We may use your personal information to:
(a) deal with enquiries and complaints made by or about you relating to the website;
(b) keep the website secure and prevent fraud;
(k) verify compliance with the terms and conditions governing the use of the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the terms or license you grant to us.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
(4) Disclosures
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy and the Fair Processing Notice.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(6) Policy amendments
We may update this privacy policy and the Fair Processing Notice from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
We will not use your personal information for marketing purposes unless you provide your express consent to do so.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email via the ‘Contact’ page or by post to:
Lochalsh & Skye Housing Association
Morrison House
Bayfield
Portree
Isle of Skye
IV51 9EW
(10) Data controller and Data Protection Officer
The data controller responsible in respect of the information collected on this website is the company: Lochalsh & Skye Housing Association, who have appointed their Legal Services Manager as their Data Protection Officer.
You have the right to complain to the Information Commissioner's Office in relation to our use of your information.
The Information Commissioner’s contact details are noted below:
The Information Commissioner’s Office – Scotland, Queen Elizabeth House, Sibbald Walk, Edinburgh, EH8 9FT
Telephone: 0303 1231115
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The accuracy of your information is important to us – please help us keep our records updated by informing us of any changes to your personal and contact details.