We welcome all comments about our work, to help us improve.
When we do something well, it’s great to get compliments, positive recognition and praise.
If things don’t go right, we encourage you to complain. We understand that if you make a complaint, you want:
an apology if we’ve let you down
to be heard
your problem dealt with quickly and effectively.
Click here for full details of how to make a complaint, and click here for a copy of our Complaints form.
We report quarterly to our Audit, Finance and Performance Sub-Committee on complaints received. Click here for more details.
We also report on the results of Satisfaction Surveys received from Property Services, Handyperson and Care and Repair. Click here for more details.
If you would like to send us a comment, please fill in an online form.