We welcome all comments about our work, to help us improve.

When we do something well, it’s great to get compliments, positive recognition and praise.

If things don’t go right, we encourage you to complain. We understand that if you make a complaint, you want:

• an apology if we’ve let you down

• to be heard

• your problem dealt with quickly and effectively.

Click here for full details of how to Make a Complaint and click here for a Quick Guide to Complaints. We will accept complaints in person, on the phone or in writing by paper or e-mail.  Your complaint should be addressed to the relevant department for which the issue relates to or e-mailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you want to raise a serious concern about LSHA as a Landord to the Socttish Housing Regulator, please read this information leaflet.  Tenants can contact the SHR where their social landlord regularly and repeatedly fails to achieve the regulatory requirements for social housing;  and this failure affects a group of the social landlord tenants.

We report quarterly to our Audit, Finance and Performance (AFP) Sub-Committee on complaints received.  Click here for more details.

We also report on complaints handling performance, the results of Satisfaction Surveys and those received from Property Services, Handyperson and Care and Repair.  

If you would like to send us a comment, please fill in an online form.