Taking Action

We will:

• consider the use of arbitration to resolve neighbour disputes before further action is taken.

• where arbitration fails, take action against anti-social tenants/sharing owners, to include visits, letters, liaison with other agencies and take legal action where necessary.

• recharge tenants for:

• vandalism caused by them, a member of their household or by their visitor, including repairs to communal areas, repairs within the Association property and removal of graffiti.

• services provided as a result of the tenants/sharing owners failure to comply with their tenancy agreement, including areas for which they are responsible, such as not maintaining their garden.

• encourage all tenants to report, in confidence, cases of anti-social behaviour to Association staff and, where necessary, to the police, social work department, protective services department or other relevant authority.

• only act where there is proof of anti-social behaviour:

• collect evidence, including full and accurate records of complaints, visits, letters and conversations.

• encourage those complaining to sign statements.

• obtain a police report where involved.

• work with local police where appropriate.