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Comment, Compliment or Complaint

We welcome all comments about our work, to help us improve.

When we do something well, it’s great to get compliments, positive recognition and praise.

If things don’t go right, we encourage you to complain. We understand that if you make a complaint, you want:

  • an apology if we’ve let you down

  • to be heard

  • your problem dealt with quickly and effectively.

Click here for full details of how to Make a Complaint and click here for a Quick Guide to Complaints. We will accept complaints in person, on the phone or in writing by paper or e-mail.  Your complaint should be addressed to the relevant department for which the issue relates to or e-mailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you want to raise a serious concern about LSHA as a Landord to the Socttish Housing Regulator, please read this information leaflet.  Tenants can contact the SHR where their social landlord regularly and repeatedly fails to achieve the regulatory requirements for social housing;  and this failure affects a group of the social landlord tenants.

We report quarterly to our Audit, Finance and Performance (AFP) Sub-Committee on complaints received.  Click here for more details.

We also report on complaints handling performance, the results of Satisfaction Surveys and those received from Property Services, Handyperson and Care and Repair.  

If you would like to send us a comment, please fill in an online form.

Performance Failures

The Scottish Housing Regulator has prepared a Factsheet on making a complaint about a regulated body.

It sets out what the Scottish Housing Regulator can and can't do about your complaint. 

Click here to view the Factsheet, and click here for information about Significant Performance Failures from the Scottish Housing Regulator.  You can use the Significant Failure form to contact the Scottish Housing Regulator.  

Our approach to complaints is based on the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.

Frequently Asked FOI Questions

Frequently Asked Questions

Who did the Association house in  2018-2019 and 2020-21? 
Please click here for details of 2018-2019 and click here for details of 2020-2021.

What rent did you charge for your properties in 2018-2019? 
Please click here for more details.

Freedom of Information

The Freedom of Information (Scotland) Act 2002 gives everyone a right of access to information held by Scottish public authorities.

Lochalsh & Skye Housing Association has been designated as a Scottish Public Authority by an order made under section 5 of the Act, known as the Freedom of Information (Scotland) Act 2002 (Designation of Persons as Scottish Public Authorities) Order 2013. 

The aim of the Act is to increase openness and transparency by allowing people to access information about how decisions are taken and how public services are delivered.

About Freedom of Information

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to adopt and maintain a publication scheme which has the approval of the Scottish Information Commissioner, and publish information in accordance with that scheme.

Authorities are under a legal obligation to:

  • publish the classes of information that the authority makes routinely available
  • tell the public how to access the information and whether information is available free of charge or on payment
  • Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold. 

Model Publication Scheme

Lochalsh & Skye Housing Association has adopted the Model Publication Scheme 2018, produced and approved by the Scottish Information Commissioner.  

The Scheme can also be viewed in Publication Scheme Resources at the Scottish Information Commissioner website.

The scheme set out our commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information. We have developed a Guide to Information for this purpose and this also contains details of the environmental information that we routinely make available. Please click here to view our Guide to Information .  Please note that we update our Guide to Information on a monthly basis at the start of a new calendar month.

We have also created a page for Frequently Asked Questions which you might find useful.  Click here to access the information.

Contact Us

If you have a request for information, please click here to complete and submit our Freedom of Information Request Form.  


Requests can also be made in writing, by email, video or audio tape. 

If you have any questions or require a copy of the Model Publication Scheme 2018 or the Guide to Information in a different format, please contact us at:

Lochalsh & Skye Housing Association
t: 01478 612035
e: This email address is being protected from spambots. You need JavaScript enabled to view it.

Withholding Information

Under Freedom of Information legislation, information may be withheld if there is a good reason for doing so. 

If we withhold information, we will let you know why. If you are unhappy with our decision, or with the way we have dealt with your request, you can ask us to review our decision.

If you do not agree with the outcome of the review, you can ask the Scottish Information Commissioner to investigate.

Participation and Consultation

The results are in for our tenant satisfaction survey!  Watch this short video to see how we did (copy the link into your internet browser) https://app.animaker.com/animo/sLC5ZnE0FsUvlTge/

The Association is very keen to consult with tenants and stakeholders to obtain your views on a variety of issues that may affect you, and involve you in shaping our services.  There are a number of activities coming up that you can participate in; if you'd like to find out more please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or complete this short survey to let us know what you want to take part in and how, please access the following link (Microsoft Forms).